Your Goals Are Our Goals!
BeneCard PBF is an independent, privately
owned company with an innovative business model providing clients with
network access, clinical oversight and plan design flexibility. At
every level of our company, we are passionate about exceeding our
clients’ expectations.
BeneCard PBF is a trusted partner dedicated
to providing our clients with the best quality of service. We value
each partnership and turn each decision maker into a hero.
You don’t become invisible after the
sale. Our dedicated team provides ongoing support beginning with our
proven implementation process and continuing throughout our
partnership. We make sure everything is correct, so your members
don’t experience any hiccups and that you have peace of mind.
BeneCard PBF will work with you to guide you through the
decision-making process and make your goals achievable through
our:
- Pass-through model delivering savings
from advanced clinical programs
- Complete plan design flexibility with
state-of-the-art business analytics
- Goal-oriented trend analysis
- Proactive opportunity analysis with
drug pipeline awareness
- Comprehensive delivery of intelligent
information to key stakeholders
- Health care reform and regulatory
requirements review
- Web-based management tools
|
|
Taking Care of Your Members
BeneCard PBF owns all client-facing and
operational areas maintaining control over the member experience,
reducing calls to your benefits office, and ensuring your members are
taken care of.
Our Client-First approach to service is
built into our entire system. A single integrated platform services
every client and member touch point and supports all aspects of our
business. This allows us to keep our commitments, meet member and
client satisfaction guarantees, and make your job easier.
Our member services include:
- Expedient access to live member and client
service representatives
- 24 hours a day, 7 days a week, 365 days a
year
- Pharmacists are always available for
member consultation
- Skill-based call routing methodology
- Web-based educational tools